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Opinions

George Monbiot on the Cumbrian floods

Depressing yet fascinating article by George Monbiot on the Cumbrian floods:

Do little, hide the evidence: the official neglect that caused these deadly floods

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Opinions

Robb Wolf, mental illness, and the bollocks du jour

Just as I was dosing off a few weeks back, my brother mentioned that Robb Wolf (messiah of the paleo diet’s disciples) had tweeted about how vegan diets were linked to mental disorders.1

He read the tweet out to me. At first, I wasn’t particularly concerned about the actual link. I’m very sceptical of the technique used by so many newspapers and link-bait websites whereby a study has arisen about how x gives you cancer, or why you should start drinking more of y because it means you won’t get Alzheimer’s. The reasons for being sceptical are outlined beautifully in the article, broccoli is bad for you.

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Opinions

Maybe people aren’t so bad after all

I have to confess, I often find myself feeling quite misanthropic. Jean-Paul Sartre famously said that, “hell is other people”. I can definitely relate to this.

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Opinions

Why I bang on about being a vegan

Anyone who knows me well will be aware that I talk about veganism quite a lot these days.

For those not in the know, I decided to switch from a full, meat-eating omnivorous diet to a vegan one about a year and a half ago.

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Opinions Reviews

A General Election, Caroline Lucas and the Green Party

Putting party politics to one side, the central message of Caroline Lucas’s book, Honourable Friends?, is a very strong one: our politics are rotten to the core.

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Opinions

Going vegan

At the company where I work, we have an annual get together (known to us as the “Grand Meetup”). One thing that we all have to do at this event is deliver a four minute “flash talk” on any topic of our choosing. I gave a talk about my decision last year to adopt a vegan diet.

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Opinions

A response to “Scottish Independence: Why I Am Voting Yes”, by Stephen McLeod Blythe

A colleague of mine wrote a great blog post about why he’s voting “Yes” in the referendum on Scottish independence. I have written a rather long comment in response, and have decided to post it as a blog post.

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Documentaries Opinions

Honister, Mark Weir and Tales from the National Parks

It has now been almost two years since we moved up to the Lake District. It has only been a little over three years since I first visited the National Park.

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Opinions

Patron Saint of Procrastination

I have decided to take part in the Writing 101: Building a Blogging Habit challenge. As it is, I have already almost failed as I was supposed to write something on Monday 2 June and the little clock in the top right-hand corner of my screen tells me it’s Tuesday 3 June, 2:12am…

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Opinions

One of the strangest online customer service experiences I’ve ever encountered

Now that I work at Automattic, I travel more frequently than I used to, and I have become aware of some rather wonderful services that allow you to watch the online television output of your mother country, while in a different country. As most people are aware, UK TV services like the BBC iPlayer are restricted when you’re overseas. However, it isn’t illegal for other services to allow you to appear to still be in the UK, while you’re in fact in a different country. And as I’m a very happy licence-fee payer, I have no qualms about taking advantage of this.

In this vein, I was recommended a service called Adfreetime that allows you to do just as I have said above. While in the US (or pretty much anywhere else where the internet is freely available), this service allows one to appear to be in the UK and thus watch anything that one would be able to watch while actually in the UK. There are a few services like this, but I was recommended Adfreetime, and at just $2 per month, it’s probably the cheapest one out there.

So, off to Adfreetime I go to get set up. I create my order, make a payment through PayPal, but then my account is almost immediately locked down. Apparently I’ve been flagged as a potentially fraudulent customer, and I need to make contact with a representative of the company. No big deal. So I duly file a support ticket, and get my first response. Sadly, the original thread is unavailable to me, so I’ll have to paraphrase. Essentially, I am told that because it appears as though I’m using a VPN, I have been flagged as high risk. As it happens, I’m not using a VPN, but a proxy server, as my employer provides this service as a necessary means of securing my connection. (Certain work-related services are only available when proxied.)

So I disable the proxy, and try again. But to no avail. The problem now appears that because I have the order attached to my account, I can’t attempt to reorder. Even though the original order is marked as declined, there is no way of reattempting payment, and I can’t add another order. So I’m stuck and I return to the support ticket.

I appreciate this is probably seeming a bit dull, but bear with me, it’s about to get good. Once again, I’m told by the same representative that the problem is that I’m using a VPN. But of course, it clearly isn’t, so I respond again, this time with a screenshot, showing what problem I’m actually facing.

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What has taken place so far has occurred over the course of a few days. About a week passes, and I realise that I never had a response. I return once more to Adfreetime and see that my ticket appears to have simply been deleted, and never replied to. Hmmm. So I file a new ticket, this time a bit more irked, enquiring as to why my original ticket has been deleted and if I’ll ever be able to actually pay to use this service. I’ll accept that I’m somewhat brusque, but I’ve never had such difficulty trying to pay to use a service before:

Then a somewhat bizarre and unresolving response comes through:

So this forces a response from me:

And at this point I’m frustrated and decide to fire off a tweet in the vain hope that someone else at the company might come to my aid. It’s a petty tactic but it’s worked in the past:

Then comes this:

Woah. It’s almost slightly threatening. At this point it occurs to me that perhaps I should give up on Richard and try one final approach. One that I should have tried far earlier in the process. I’ll just set up a new account with a Gmail modifier on my email address. I do this, the payment’s accepted, we’re in. Except that within literally a couple of minutes I receive a notification that the payment has been refunded and my new account has been shut down…

So, having given up the game of trying to pay this company for the service that they provide, I decide to just prod a bit further, simply for the sake of resolving how I might have been able to become a customer of Adfreetime:

And I receive this, epic, response:

So there we are. I got told. As it happens, I’ll probably actually use Unblock-us. But at $4.99 a month (almost double, but discounted if you subscribe for a year), it’s still a shame I didn’t cut the mustard with Adfreetime.